1. Terms and Conditions for Shared Services
1.1 Reservations and Payments
- Upon payment, your reservation will be confirmed.
- Reservations must be made at least 24-48 hours in advance.
- We ask users to be ready and available at least 30 minutes before the departure time.
- Transportation may arrive at the meeting point 15 minutes before or after the scheduled time. Please be prepared and waiting.
- The transport cannot wait due to the need to board other passengers.
1.2 During the Trip
- The driver will carry a listing with names and will look for the passenger by their name at the meeting point.
- The driver will have the client’s name and contact number if necessary to contact them / Only in special cases.
- On some routes, the transport makes a stop to drop off or board other passengers. On other occasions, a transport change is made to continue with the rest of the journey.
- The shared bus can only make technical stops or when absolutely necessary.
- We are not responsible for forgotten items. Please be attentive and ensure you have all your belongings when disembarking the transport.
- The estimated time for each journey may be affected by events beyond our control, such as natural disasters, demonstrations, rain, and blockages.
- We are not responsible if you do not arrive in time for your next activity.
1.3 Schedule and Date Change Policies
- Changes must be notified at least 48 hours in advance.
- For changes with less than 48 hours notice, we will do our best to reschedule, however, we cannot ensure availability.
1.4 Cancellation Policy
- Cancellations with 72 hours notice: full refund.
- Cancellations with 48 hours notice: 50% refund.
- Refunds will be in cash or through PayPal.
- No show: No refund.
- Failing to show up at the established times: No refund (see points 3 and 4).
1.5 Contact
For any changes or notifications, please contact us immediately through:
- Email: [email protected]
- Contact form on our website
- Phone: +502 31715097
2. Terms and Conditions for Private Services
2.1 Service Flexibility
- The private service is completely flexible and adapts to the client’s needs.
- The private transport will be ready and waiting 10 minutes before the departure time or earlier, as agreed.
- Any changes to the service must be reported 24 hours in advance.
- The private transport can wait in case of flight delays, room deliveries, houses or Airbnb.
- We strive to coordinate everything to be on time for the departure, however, we are exposed to suffering an event beyond our control (although the probability is low and we work so that it does not affect). If this is the case, we will notify the client immediately, providing an estimated time or an alternative solution.
2.2 Schedule and Date Changes
- Changes must be notified with 24 hours in advance.
- For changes with less than 24 hours notice, we will do our best to reschedule, however, we cannot ensure availability.
2.3 Cancellation Policy
- Cancellations with 48 hours notice: full refund.
- Cancellations with 24 hours notice: 50% refund.
- Refunds will be in cash or through PayPal.
- No show: No refund.
2.4 Contact
For any changes or notifications, please contact us immediately through:
- Email: [email protected]
- Contact form on our website
- Phone: +502 31715097